Jeetwin Terms and Conditions

This document sets out the basic rules that Bengali players must comply with in order to use the services:

• The gamer may enter into legal obligations with Jeetwin, as soon as they have reached the age of majority (18);
• The user takes responsibility for the fact that the use of casino services is legal for them. If you are in doubt about this, you should contact support for advice;
• You can only make bank transactions in BDT if you are the owner of the payment method employed;
• By placing sports bets or gambling, the gambler confirms that there will be no conflict of interest;
• The user is obliged to act on their own behalf and in their personal interests, and not to represent the interests of a third party;
• All provided features on the site and application can only be used for lawful purposes;
• The gambler is aware of all the risks that may be associated with placing a bet.

Full use of all the features and services of Jeetwin is possible only if the gambler goes through the registration process and fulfills all relevant rules:

• Without giving reasons, the company may decide to reject the application to create an account;
• The Bangladeshi user must go through the entire registration process by filling out the form with accurate, complete, and truthful information;
• At the request of the casino, the user is required to undergo the Know Your Customer procedure. This consists in providing an identity document, a bank statement, as well as a selfie with an identification paper;
• A user can create only one account on this website or app. Violation of this rule will result in profile blocking;
• The user must come up with a strong password and keep it secret. The transfer of login data to third parties is not allowed;
• If a player’s profile is hacked, they should contact customer support immediately;
• All payments will be made in the currency you specified during registration. Otherwise, the conversion will take place.

Not all users can create a profile in this online casino. Restrictions apply to certain groups:

• Players under the age of 18. However, upon reaching this age, in some cases, you will not be able to create a profile;
• The account cannot be used by the gamer to whom the profile details were sold or transferred. Conducting activities on the site is not allowed by a third party;
• Residents of the following countries cannot start playing Jeetwin: Afghanistan, Australia, the USA, Estonia, North Korea, Jordan, Italy, Cambodia, Syria, Iran, Iraq, and Kuwait.

Jeetwin needs to provide a secure environment that can only be guaranteed through reliable monetary transactions. In this way, the casino can understand that the players are not involved in fraud, corruption, money laundering, or terrorist financing. However, in order to validate this, the player must adhere to certain rules:

• Making a deposit and withdrawing money is available only by those payment methods that are supported by the company. You must not try to deceive the system and get money in some other way;
• Monetary operations are carried out in the currency that was chosen by the gamer during the creation of the profile. If the player chooses another currency, then this is subject to conversion;
• The user may be charged a commission for making a deposit or withdrawing money. They should learn about this in advance on the casino website;
• Withdrawal of money is possible in full or in part. It is only important to comply with the limits provided by the company;
• Before a player can receive winnings into their account, they must pass an identity check.

If the site or app is crashed, Jeetwin acts under the established protocol:

• Bets will be void as a result of a technical failure. At the same time, if the gambler detects a failure, they must immediately report this to the support service;
• All bets will be void if the system is disabled. In this case, the company will return the money to accounts;
• If Jeetwin has paid the user more than expected, these funds will be returned, and the gambler’s balance will be updated.

The official web page, Jeetwin mobile application, and mobile version of the site contain images, audio and video recordings, trademarks, and logos that constitute the intellectual property of Jeetwin. Users should be aware of some rules regarding this:

• Using a link to the official website without the prior consent of the organization is prohibited;
• The player does not have the right to use, copy, and distribute intellectual property items for commercial purposes;
• Violation of these rules may result in legal action against the player.

To report a problem or file a complaint, the gamer must use a registered email and contact the support team through email. During the day, Jeetwin undertakes to consider the request and resolve it. In addition, the user must remember that the message must be in writing and in English.

It is important to remember that if a user has claims or complaints against a gambling company, this must be reported within 3 days from the moment the user’s rights were violated. If the support staff is unable to resolve the dispute, then the issue is escalated to Jeetwin management.